Communication

Gmail + DarhimLabs

Connect Gmail to AI Inbox, agents and automation without rebuilding your current stack.

Connect Gmail View API

Gmail integration health

Status is powered by separate read-only health checks and never treats missing data as success.

UnknownView full history

Uptime 30d

No data

Avg latency

No data

Active workspaces

Collecting

Last 28 days

No measurement

Gray bars mean days without data. History will fill automatically after the next health checks.

What it does

What the Gmail integration does

The scenarios, limits and implementation notes live in MDX so the page stays SEO-ready and easy to update.

Official Gmail website

Scenarios

Gmail in DarhimLabs connects communication with AI Inbox, agents and automations. The most common scenario is omnichannel inbox, AI replies, human handoff, but the connector is not just a simple "send event". DarhimLabs maintains object mapping, last sync status, health check scopes and audit log of configuration changes in one place.

In practice, the team sees customer conversation, AI recommendations, integration status and sync result without switching between tools. If an AI agent qualifies a lead, escalates a case or updates data, Gmail receives only those fields that were explicitly selected in the workspace configuration.

Use cases

Automatic conversation enrichment with context from Gmail.
Synchronization of qualification results, statuses or documents without manual rewriting.
Escalation to human with AI decision history and link to source in Gmail.
Integration effectiveness reporting in Command Center.
Test delivery and replay for message.received and message.sent events without touching production data.
Health check of token, scopes, rate limits and last successful sync before enabling automation.

When to use this integration

Use Gmail when the team already works in this tool and you want DarhimLabs to act as an AI layer over your current stack. The integration is especially useful for flows: omnichannel inbox, AI replies, human handoff.

The biggest return appears when customer conversations create real operational tasks: a lead needs to reach sales, a case to support, a document to knowledge base, a payment to verification or an appointment to calendar. DarhimLabs then enforces the rule: first context and workflow consent, only then write to external system.

Limitations

Sync scope depends on DarhimLabs plan and permissions granted in Gmail.
DarhimLabs does not overwrite fields outside the configured field mapping.
For sensitive data we recommend a separate test workspace before enabling production.
If Gmail limits API rate limits or plan-based access, health check shows this as configuration risk instead of promising full realtime.
Coming soon or beta mode is not presented as a production connector. Integration status is visible in marketplace and on this page.

What we sync

Synchronization covers objects: Messages, Channels, Handoffs. Each object has explicit sync direction, fields, trigger and implementation note in the integration data table.

Typical flow looks like this: conversation enters AI Inbox, agent evaluates intent, DarhimLabs saves summary and confidence score, and connector sends only approved fields to Gmail. For outbound write, retry/backoff and delivery log are available, and for inbound read, source freshness is visible.

Implementation notes

Before production launch, perform token test, field mapping test and webhook event test. All errors go to audit log and health check section in integration dashboard.

Recommended rollout sequence:

Connect Gmail in sandbox or test workspace.
Run read-only sync for Messages and Channels objects.
Verify field mapping with business process owner.
Enable write for one workflow only, e.g. omnichannel inbox.
After 24 hours, check health check, audit log and retry delivery.

Objects & field sync

Co synchronizujemy z Gmail

Tabela obiektow, kierunkow synchronizacji, pol i triggerow
Object	Direction	Fields	Trigger	Notes
Messages	bidirectional	message_id, channel, sender, body	message received	Field mapping is configurable per workspace.
Channels	inbound	channel_id, sla_policy, status	reply approved	Field mapping is configurable per workspace.
Handoffs	outbound	handoff_id, agent, reason	handoff requested	Field mapping is configurable per workspace.

Setup guide

Gmail setup, step by step

Every step has a concrete goal, and the validation step does not create production data.

Open the integration marketplace

Go to Dashboard -> Integrations -> Gmail.

Real DarhimLabs integrations dashboard screenshot with provider catalog, setup, health checks and API controls

Authorize Gmail

Use OAuth, API key or webhook setup depending on the connector. DarhimLabs does not store user passwords.

Review required permissions

Grant only the scopes required for the selected workflow. Each scope has a business explanation.

This is an administrative step and does not require a separate screen.

Configure field mapping

Choose how DarhimLabs fields map to Gmail objects.

Run a synchronization test

The health check verifies token, scopes, sample read and test event without creating production data.

Screenshots

Widoki konfiguracji Gmail

Screenshoty pokazuja realny przeplyw DarhimLabs: overview, autoryzacje, mapping, health check i logike setupu.

Demo embed

Wstaw dzialajace demo na strone

Pokaz Gmail + DarhimLabs w praktyce bez formularza i bez logowania. Embed otwiera pelne demo w nowej karcie, a iframe wysyla resize event do strony nadrzednej.

Otworz pelne demoStory: Klinika Nova

HTML iframe

<iframe
  src="https://demo.darhimlabs.pl/embed/klinika"
  width="100%"
  height="600"
  frameborder="0"
  loading="lazy"
  title="Demo DarhimLabs - Klinika Nova"
></iframe>

React component

import { DarhimLabsDemoEmbed } from "@darhimlabs/demo-embed";

<DarhimLabsDemoEmbed story="klinika" autoresize />

Permissions

Uprawnienia wymagane przez Gmail

Kazdy scope ma opis biznesowy. Write access jest pokazany jawnie.

Tabela scope, typu dostepu, powodu i wrazliwosci
Scope	Access	Why needed	Sensitive
messages.read	read	Read access is used to match records and prevent duplicates in Gmail.	Nie
messages.write	write	Write access is used only for approved workflow actions in Gmail.	Tak
channels.manage	write	Write access is used only for approved workflow actions in Gmail.	Tak

Security notes

Secure implementation without black boxes

The integration page helps IT teams assess risk before the trial, not only during procurement.

OAuth/API secrets are stored as references and can be revoked without deleting sync history.

The audit log records authorization, field mapping changes, retries and health check errors.

Health checks verify tokens, scopes and a test event without creating production data.

Workspace-level RLS limits access to connector configuration and sync logs.

Gmail has an explicit Native status, so we do not hide whether the connector is native, beta, manual or webhook-based.

Recommended stack

Polecane dla branzy

Kliniki i medycynaCustomer SupportReal estate

API & custom extension

Rozszerz Gmail przez API

Jezeli natywny connector nie pokrywa calego workflow, doloz REST API, OpenAPI spec albo webhooki v2 z HMAC, retry/backoff i sandbox test delivery.

API docs Webhooks OpenAPI Sandbox

REST API

Tworzenie i aktualizacja webhook endpointow, custom actions i integracji workspace.

OpenAPI spec

Specyfikacja pod codegen, review security i automatyczne testy kontraktow.

Webhooks v2

Eventy v2 dla leadow, rozmow, handoffow, health checkow i sync statusu.

HMAC signatures

Kazdy delivery moze byc podpisany naglowkiem DL-Signature z timestampem.

Retry/backoff

Retry/backoff dla bledow 5xx i timeoutow: 1 min, 5 min, 15 min, 1h, 24h.

Sandbox/test delivery

Sandbox payload, test delivery i replay bez dotykania produkcyjnych danych.

Event catalog

message.receivedmessage.sentconversation.handoff_requestedintegration.health_check_failedlead.createdlead.updatedconversation.createdconversation.resolvedbot.message.sentintegration.sync.startedintegration.sync.completedknowledge.document.indexed

Signed webhook payload

{
  "id": "evt_01J...",
  "type": "conversation.handoff_requested",
  "created_at": "2026-05-07T12:00:00Z",
  "data": {
    "integration": "gmail",
    "workspace_id": "wrk_...",
    "conversation_id": "conv_...",
    "lead_score": 87
  }
}

Headers

Content-Type: application/jsonUser-Agent: DarhimLabs-Webhooks/2.0DL-Event: conversation.handoff_requestedDL-Signature: t=timestamp,v1=hmac_sha256

Case study

Gmail in a real workflow

The team had customer context split across tools and could not reliably audit AI-assisted decisions.

Operations team

Gmail connected support, sales and automation in one workspace

DarhimLabs connected Gmail, mapped the key objects and added health checks, webhooks and audit logging.

"The integration made AI operations measurable instead of another disconnected automation."

1 day

Setup time

42%

Manual routing reduced

100%

Audit coverage

FAQ

Pytania o Gmail

Does DarhimLabs overwrite data in Gmail?

Not by default. DarhimLabs updates only fields selected in field mapping and keeps an audit log of every change.

Can I synchronize only selected records?

Yes. You can limit synchronization by status, score, channel, tag, workspace or automation condition.

Can I use read-only permissions?

Yes. Permissions are described scope by scope, and the Gmail integration can run read-only if the workflow does not need writes.

What does the health check verify?

It verifies token status, required scopes, last synchronization and rate-limit errors without creating production data.

Does this integration work with webhooks?

Yes. Key lifecycle events are available through DarhimLabs API and webhooks v2.

How long does setup take?

Most teams complete the first setup in minutes. Enterprise rollouts can include a shared implementation plan.

Can I test it without production data?

Yes. You can run test delivery, replay the last event and inspect HMAC logs without sending production data.

Will I see when the connector stops working?

Yes. DarhimLabs shows the last health check, token status, missing scopes and last synchronization error.

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Connect Gmail with DarhimLabs

Start a trial, book a demo, or build a custom extension through the API.

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