Scenarios
REST API in DarhimLabs connects webhooks with AI Inbox, agents and automation. The most common scenario is custom backend, event delivery, agent tool use, but the connector is not just a simple "send event". DarhimLabs maintains object mapping, last sync status, health check scopes and audit log of configuration changes in one place.
In practice, the team sees customer conversation, AI recommendations, integration status and sync result without switching between tools. If an AI agent qualifies a lead, escalates a case or updates data, REST API receives only those fields that were explicitly selected in the workspace configuration.
Use cases
- Automatic conversation enrichment with context from REST API.
- Synchronization of qualification results, statuses or documents without manual rewriting.
- Escalation to human with AI decision history and link to source in REST API.
- Integration effectiveness reporting in Command Center.
- Test delivery and replay for webhook.delivery_succeeded and webhook.delivery_failed events without touching production data.
- Health check of token, scopes, rate limits and last successful sync before enabling automation.
When to use this integration
Use REST API when your team already works in this tool and you want DarhimLabs to act as an AI layer over your current stack. The integration is particularly useful for flows: custom backend, event delivery, agent tool use.
The biggest return appears when customer conversations create real operational tasks: a lead needs to reach sales, a case to support, a document to knowledge base, a payment to verification or an appointment to calendar. DarhimLabs then enforces the rule: first context and workflow consent, only then write to external system.
Limitations
- Sync scope depends on DarhimLabs plan and permissions granted in REST API.
- DarhimLabs does not overwrite fields outside configured field mapping.
- For sensitive data we recommend a separate test workspace before enabling production.
- If REST API limits API with rate limits or plan-based access, health check shows this as configuration risk instead of promising full realtime.
- Coming soon or beta mode is not presented as production connector. Integration status is visible in marketplace and on this page.
What we sync
Synchronization covers objects: Events, Webhook endpoints, Custom actions. Each object has explicit sync direction, fields, trigger and implementation note in integration data table.
Typical flow looks like this: conversation arrives in AI Inbox, agent evaluates intent, DarhimLabs records summary and confidence score, and connector sends only approved fields to REST API. For outbound write, retry/backoff and delivery log are available, and for inbound read, source freshness is visible.
Implementation notes
Before production launch, perform token test, field mapping test and webhook event test. All errors go to audit log and health check section in integration dashboard.
Recommended rollout sequence:
- Connect REST API in sandbox or test workspace.
- Run read-only sync for Events and Webhook endpoints objects.
- Verify field mapping with business process owner.
- Enable write only for one workflow, e.g. custom backend.
- After 24 hours check health check, audit log and retry delivery.